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Seyon Stay

Policies

Privacy policy

This explains what we collect when you use this site or book a stay, why we collect it, and what we do with it.

What we collect

To make a booking we collect your name, mobile number and email address, the dates and rooms you book, any special requests you write, and a record of the payment.

If you create an account we also store a salted hash of your password. We never store the password itself, and we cannot recover it.

We do not collect or store your card number, UPI ID or bank details. Those go directly to the payment gateway.

Why we use it

To hold and confirm your booking, to send you your confirmation and check-in details by email and WhatsApp, to let the property know who is arriving and when, and to meet the record-keeping obligations that apply to accommodation providers in India.

We will send you a message asking about your stay afterwards. You can ask us to stop at any time.

Who we share it with

The property you have booked, so they can prepare for your arrival.

Our payment gateway, to take payment and handle refunds.

Our email and WhatsApp providers, to deliver your booking messages.

We do not sell your personal information, and we do not share it for advertising.

How long we keep it

Booking and payment records are kept for as long as tax and accommodation record-keeping rules require. Account details are kept until you ask us to delete the account.

Your choices

Write to us to see what we hold about you, to correct it, or to ask for it to be deleted where we are not required to keep it.

This site sets a cookie only to keep you signed in. We do not use advertising or tracking cookies. If analytics are enabled, they are configured not to identify you individually.

Contact

Questions about this policy? Write to reservations@seyonstay.com or call +91 90000 00000. Seyon Stay is an Indian hospitality brand operating in Kerala and Tamil Nadu.