No. You can book as a guest with just your name, mobile number and email address. Creating an account simply keeps your bookings in one place — you can make one later and past bookings made with the same email will appear automatically.

Yes. Availability comes from our own inventory and updates the moment a booking is confirmed or an operator blocks a date. If a room shows as available for your dates, it is genuinely free.

At properties that offer it, yes — look for the “entire villa” or “entire house” option in the booking panel. Booking the whole property automatically closes its individual rooms for those nights, and vice versa, so there is no risk of a clash.

Thirty minutes from the moment you continue to payment. If the payment is not completed in that time the rooms go back on sale automatically.

Call or message us. For group bookings and whole-property stays we can usually hold dates for a short period.

UPI, credit and debit cards, net banking and wallets, through a secure Indian payment gateway. We never see or store your card details.

It depends on the property. Some take the full amount online; others take an advance (commonly 25–50%) with the balance payable at the property on arrival. The exact split is shown on the booking panel and again at checkout before you pay.

Only once our server has received and verified the payment confirmation directly from the payment gateway. That usually happens within seconds. Returning to our site from the payment page is not by itself a confirmation, which is why the booking page waits for the gateway rather than assuming.

Do not pay again. Keep your booking reference and contact us — we will check it against the gateway and either confirm the booking or make sure the amount is returned.

Yes. Your confirmation email includes the full price breakdown with GST, and the booking page can be printed or saved as a PDF at any time.

It varies by property and is listed on every property page and in your confirmation. Most of our stays are 12:00 noon or 2:00 PM for check-in, and 10:00 or 11:00 AM for check-out. Tell us if you are arriving late and we will let the property know.

A valid government photo ID for every adult guest, which the property is required to record at check-in. A photograph of the ID on your phone is usually accepted, but carrying the original is safer.

At most of our properties, yes, with valid ID. Individual house rules are listed on each property page — please check before booking.

Breakfast is included at several properties and marked in the amenities. Other meals are usually cooked to order by the host family and charged separately. Order a few hours ahead where you can.

Only at properties marked pet friendly, and always with prior notice.

Open your booking page — from the link in your confirmation, from your account, or through Find my booking — and use Request cancellation. The refund due under the property's policy is shown before you confirm.

Refunds are sent to the original payment method and typically reach your account in 5–7 working days, depending on your bank.

Message or call us. Date changes depend on availability and the property's policy; where we can move a booking rather than cancel it, we will.